Version: 2.0 Effective date: 21 April 2026 Last updated: 21 April 2026
Name and main features: Accommodation services at Plitvice Holiday Resort, including:
Prices: Expressed in euros (EUR), VAT included.
Included in the accommodation price: parking, pool access, Wi-Fi, access to shared sanitary facilities. Breakfast is included in selected accommodation types and rate plans (as indicated at the time of booking).
Not included in the accommodation price: tourist tax (sojourn tax), eco tax, one-off registration fee, and any additional services not expressly listed as included. These charges are payable at the reception upon check-in, in accordance with Section 22 of these Terms.
Plitvice Holiday Resort (hereinafter: the Resort) markets and sells accommodation and camping services based on the published information, description, dates, and applicable price list, and in accordance with the confirmed reservation/contract, in its own name and for its own account. The purchaser of the service for the end user may be an agency or tour operator, to which, as intermediaries, the provisions of these general terms and conditions apply. By submitting a reservation inquiry, you confirm that you agree to the Resort’s General Terms and Conditions, which thereby become a legal obligation. When services are provided at the Resort, the rules laid down in the House Rules and the hospitality standards apply in accordance with the applicable legislation of the Republic of Croatia.
After you submit an initial inquiry for accommodation, you are considered a potential user of accommodation, and on this basis a pre-reservation is created. All data is kept under the name of the person who submitted the inquiry (for a natural person: first and last name; for a legal entity: the full company name with all details), and that person is considered the Reservation Holder. The Reservation Holder must be over 18 years of age and, on behalf of other named persons, is authorised to make the reservation on behalf of all persons listed in the inquiry. By completing and submitting the reservation request, the Reservation Holder confirms that they are authorised to book on behalf of all persons and that the other persons agree to and are likewise bound by the reservation terms. When making a reservation, the Holder is obliged to provide all data required by the reservation procedure.
A reservation inquiry is understood as an open inquiry forwarded to the Resort by any means of written communication (letter, e-mail, fax, etc.). Based on the open inquiry, the Resort will create a reservation and send the Reservation Holder an offer for the reserved service together with the terms and conditions. The Reservation Holder is responsible for fulfilling all the terms and conditions stated in the pre-reservation, which primarily relates to the payment of the advance and the settlement of the cost of the reserved service (deposit, settlement, remainder of the bill). The accommodation reservation for the corresponding period is valid only if the Reservation Holder has fulfilled all the conditions stated in the pre-reservation and after written confirmation of the reservation (voucher) by the Resort. If the Reservation Holder fails to meet the requested conditions within the specified deadline, the reservation is considered cancelled.
Written confirmation by the Resort will contain the following details:
The Reservation Holder is obliged to pay the remainder of the bill (the difference between the deposit and the total cost of the reserved service) no later than the last day of stay at the Resort, subject to mandatory prior credit card authorisation or an advance payment. For longer stays at the Resort (more than 7 days), the Reservation Holder is obliged to pay part of the bill every 7 days during their stay; the Reservation Holder will be notified of this in advance in writing (by e-mail) and upon check-in at the Resort. By fulfilling the conditions stated in the pre-reservation, you accept the General Terms and Conditions of the Resort, thereby formally entering into a contract. In the formal-legal sense, the Holder is always responsible for the reservation and cannot transfer that responsibility to the persons for whom they booked. Persons under 18 years of age cannot make a reservation. In such cases, we reserve the right to refuse to process the reservation inquiry without stating a reason.
The Resort reserves the right to refuse, cancel, or amend a reservation if the reservation system has been misused or if the reservation was made due to a user error. It is the Resort’s duty to take care of the provision of services and of the guest’s rights and interests in accordance with good practice in tourism. The Resort will fulfil all obligations in full and in accordance with the provided standards, in good faith and with the care of a diligent entrepreneur in line with professional rules, except in special circumstances.
The Resort undertakes to respect the privacy of all its users, and their personal data will not be shared with third parties without the express consent of the user of the reservation, except in cases where this is required by law or necessary for the provision of services, such as the exchange of data with partner agencies or service providers within the Resort.
All Resort employees and business partners operating with the Resort are responsible for complying with the privacy protection principles under the General Data Protection Regulation (GDPR).
The layout of accommodation units is determined by the reception. If a guest has not expressly requested a room with special features, they will accept the officially registered accommodation unit. Occupancy of the room before 2:00 p.m. on the day of arrival is not possible, and the room must be vacated by 11:00 a.m. on the last day of use of the service.
The price of accommodation includes the basic service described in the applicable price list at the time of confirmation of the reservation. Special services are those services that are not included in the price of accommodation (described in the accommodation description as “by arrangement” or as additional services provided upon prior notice) and are therefore paid for separately by the guest. These services must be requested at the time of booking at the Resort’s reception. The Resort reserves the right to change prices if there is a change in the exchange rate compared to the date of price formation (more than 0.5%). The Resort may notify the client of the price change in writing or orally.
If you are prevented from travelling, you are entitled to transfer your reservation to a third party or to another period. In that case, you must notify the Resort in writing at least 15 days before the planned arrival. Until the Resort receives written consent from the other person regarding the takeover of the reservation in your place, you remain responsible for the total amount of the bill for the ordered services.
If you wish to make changes to an already confirmed reservation, you must contact the Resort in writing as soon as possible. The Resort will endeavour to accommodate your wishes but cannot guarantee in advance that this will be possible.
If you wish to cancel your reservation, you may do so in writing by e-mail. Cancellation is accepted only if sent by the Reservation Holder or a person legally authorised to do so on their behalf. For reservation cancellations, the Resort is entitled to compensation for costs according to the cancellation price list, unless otherwise agreed in the contract. Depending on the date of receipt of the cancellation notice, the Resort applies the following cancellation rates:
CANCELLATION COSTS (group of up to 15 persons):
CANCELLATION COSTS (group of more than 15 persons):
CANCELLATION CONDITIONS FOR INDIVIDUAL RESERVATIONS (individuals):
The reservation cannot be changed or cancelled. The Resort will charge an advance payment or the full reservation amount immediately upon booking. In the event of cancellation, the Resort will retain the paid advance in full. In the event of a no show without prior cancellation of the reservation, the Resort will charge the full reservation amount. If the guest does not arrive at the reserved accommodation unit by 7:00 p.m. on the first day of service and has not contacted us, the reservation is considered cancelled and cancellation costs are calculated at the rates stated above. If the actual cancellation costs exceed the above costs, the Resort reserves the right to charge the actual costs incurred. If the guest decides to leave the Resort before the end of the reserved period, the Resort is not obliged to refund the amount charged.
We use your credit card as a reservation guarantee (if the reservation was made under standard conditions and without payment of an advance). In the event of a no show without prior cancellation of the reservation, we will charge your card the full amount of the reservation. Within the cancellation deadline, we may charge your credit card the amount of the first night per accommodation unit. For cancellations after the cancellation deadline, we will retain the charged amount. In the event of a failed pre-authorisation of your credit card, you will be notified. If we are unable to charge your credit card, your reservation will be cancelled (if we carry out pre-authorisation).
If you do not have a credit card, you can guarantee your stay by paying a deposit in the amount of one night per accommodation unit. The deposit must be paid within 7 days of receipt of the confirmation.
Payment for reserved services is made at the reception by credit card or in cash in accordance with the general terms and conditions and the reservation. We accept the following credit cards: MasterCard, American Express, Visa, and Maestro.
The Resort reserves the right to change the reservation or the manner of providing services at any time if circumstances arise outside our control that cannot be foreseen, avoided, or postponed. The confirmed accommodation unit may be replaced by a unit of the same or a higher category at the same price that was valid at the time of confirmation of the reservation, with timely notification of the guest about the change. In cases where replacement accommodation cannot be found and the reservation has been prepaid, the Resort reserves the right to cancel the reservation and refund the entire amount.
In accordance with Article 10, paragraph 1, item 10 of the Hospitality Services Act (OG 85/2015), guests may express their dissatisfaction with the purchased product or service by submitting a written complaint to the Resort, whereupon the Resort will confirm receipt of the complaint in writing without delay. The guest’s complaint may also be sent by e-mail to:
A written reply will be provided within 15 days from the date of receipt of the complaint.
Established in the Resort’s House Rules and displayed in each accommodation unit of the Resort.
As a guest, you are obliged to hold valid travel documents, to respect the customs and other regulations of the Republic of Croatia, and to comply with the House Rules and the instructions of the Resort staff. Guests are obliged to keep the property, as well as all furniture, equipment, and surroundings, in the same condition as at the start of the service. The user is responsible and obliged to compensate the cost of any kind of damage. In the event of loss of the access wristband, the guest will be charged a fee of €20.00.
Payment for additional services is either negotiated or determined according to the applicable price list. The Resort assumes no liability for services provided by other service providers. If a guest wishes to use additional services, the reception must be notified in advance.
Bringing pets is allowed, subject to an additional fee. The surcharge for pets is €20.00 per day. Each guest is obliged to have basic equipment for their pet (dog/cat bed, food bowl, water bowl, and mat for bowls). By confirming the reservation, the guest automatically assumes full responsibility for the pet.
The rental of a baby cot is possible only upon written request (by e-mail). The rental price of a baby cot is €10.00 per day.
If you plan to organise an event (birthday, wedding, cocktail, dinner, etc.) at the Resort, you must first obtain permission from the Resort management. Larger events must be announced before arrival, and there is also an additional cost determined by the Resort. No permission is required for visitors who take photographs for private purposes. The use of drones for aerial filming is not permitted. The guest/agency must submit a request for filming and/or photographing on the Resort premises no later than 7 days before arrival at the Resort.
The request must contain the following:
The Resort is not liable for damaged, destroyed, lost, or stolen luggage. All valuables are left in the Resort’s room/cabin at the owner’s risk. The Resort is not liable for their loss if they have not been reported and stored in the safe located at the Resort reception or in the rooms. Loss of items or theft must be reported at the Resort reception and at the local police station.
The Resort is not liable in the event of death, illness, or injury of any person at the Resort, beyond the cover of the personal accident insurance policy, if the adverse event was not caused by the Resort or by the gross negligence of its staff. The Resort is not liable for loss, interruption, or delay caused by any reason beyond our control, including but not limited to force majeure (explosion, storm, fire or accident, war or threat of war, civil unrest, restrictions, local laws or any measure by government or local authorities, strikes, entry bans, or other industrial action, interruptions, etc.). In cases of release from obligation, the Resort’s liability is limited solely to a refund of the amount paid in connection with the reservation. The Resort is not liable for complaints that would arise from the malfunction of mechanical or other equipment in the accommodation (e.g. heat pumps, boilers, etc.) or from the interruption of utility services (electricity, water, gas, etc.).
The Resort is not liable for any noise or disturbance occurring outside the Resort’s property or outside the control of its staff. The Resort is not liable for any events that occur outside our control, such as poor weather conditions, delays of other carriers, malfunction of household appliances, injuries caused by improper use of equipment and non-compliance with the rules, as well as damage intentionally caused by users of the Resort’s services.
The tourist tax is calculated in accordance with applicable legal regulations, and the guest is obliged to pay it together with the payment for the accommodation service. The tourist tax is not included in the price of accommodation and is paid at the reception in the applicable currency, together with the eco tax and the one-off registration fee, as stated in the reservation itself.
Charging electric vehicles from accommodation units or in locations not designated for that purpose is strictly prohibited. Electric vehicles may be charged only at the designated charging station within the Resort.
The accommodation and other facilities offered are described in accordance with the official categorisation of the Republic of Croatia. The Resort assumes no liability for any oral or written information that is not in accordance with the description of services and the facility in the published programmes obtained from a third party. The Resort will not be liable in the event of inaccurate information provided by business partners.
By providing written confirmation of the accommodation reservation, the guest or group of guests, natural or legal person who made the reservation, fully accepts these Terms. The General Terms are available at the Resort reception and on the Resort’s website.
Accommodation reservation via the website takes place in the following steps:
Before finalising the reservation, all entered data can be reviewed and any errors corrected. The reservation confirmation can be saved or printed by the user. In the event of an error detected after the reservation has been completed, please contact us at info@plitvice.com.
The Municipal Court in Karlovac has jurisdiction over all disputes arising from these Terms.
The consumer may submit a proposal for the amicable resolution of a consumer dispute to:
The confidentiality of your data is protected and secured by the use of SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of encrypting data to prevent unauthorised access during its transmission. This enables the secure transmission of information and prevents unauthorised access to data during communication between the user’s computer and the payment service, and vice versa.
The payment service and financial institutions exchange data using a virtual private network (VPN), which is protected against unauthorised access. The payment service used is certified according to the PCI DSS Level 1 security standard prescribed by Visa and MasterCard rules. The merchant does not store credit card numbers, and the numbers are not available to unauthorised persons.
The payment service is based on the 3-D Secure standard, which currently offers the most secure solution for payments with credit and debit cards in the internet environment. If the user’s card participates in the 3-D Secure programme, the buyer will be required to provide additional identity verification to confirm that they themselves are using the card.
Accepted cards: MasterCard, American Express, Visa, Maestro.
Card security programmes:
(Visual logos and corresponding links to the security programmes are displayed on the payment page.)
All payments are made in euros (EUR). If the user’s credit card is issued in another currency, the amount will be converted into the user’s local currency at the exchange rate of the card issuer. Minor deviations from the original price in euros are possible due to currency conversion and exchange rate differences.
Rotokor d.o.o. processes personal data in accordance with the General Data Protection Regulation (GDPR) 2016/679 and the applicable Croatian regulations. Detailed information on the categories of personal data collected, the purposes and legal bases of processing, recipients, retention periods, the rights of data subjects (right of access, rectification, erasure, restriction of processing, objection, and the right to lodge a complaint with a supervisory authority), and the contact details of the Data Protection Officer (DPO) are set out in the Privacy Statement available at:
https://www.plitvice.com/privacy-policy
Rotokor d.o.o. uses Monri WSPay for online payments.
Monri WSPay is a secure system for online payment, real-time payment, with credit and debit cards as well as other payment methods. Monri WSPay ensures secure entry and transmission of the entered card data for both the buyer and the merchant, as confirmed by the PCI DSS certificate held by Monri WSPay. Monri WSPay uses a 256-bit SSL certificate and the TLS 1.2 cryptographic protocol as the highest levels of protection for entering and transmitting data.
Version: 2.0 Effective date: 21 April 2026 Last updated: 21 April 2026
